Privacy policy

Last Updated: August  3, 2026

This Privacy Policy explains how Renella (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit, browse, or make a purchase through  www.renella.shop.

By using our website, you acknowledge and agree to the practices described in this Privacy Policy.

For additional information about your shopping experience, please review our Terms of Service, Shipping Policy, Payment Policy, and Return & Refund Policy.

Who We Are

Renella is an independently operated online retail store specializing in women’s fashion and dresses.

Website: www.renella.shop

Email: hello@renella.shop

Phone: +61 995 553 012

Business Address: Renella

1 Spotted Quoll Cl
North Nowra NSW 2541
Australia

Information We Collect

We collect information that you provide directly to us, information collected automatically when you use our website, and information provided by service providers that support our business operations.

Information You Provide to Us

When you place an order, contact us, or interact with our website, we may collect:

Name Email address Phone number Billing address Shipping address Order details Payment confirmation information Customer support messages Return or refund request information Order and Transaction Information

When you make a purchase, we collect information related to your order, including purchased products, order number, shipping information, billing details, and transaction status.

Payment information is securely processed through Shopify and supported payment providers. Renella does not store your complete credit card or debit card number on our website.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

IP address Browser type Device type Operating system Time zone Pages viewed Products viewed Traffic source Interaction with advertisements, emails, and website features Cookie and tracking technology data

This information helps us improve website performance, understand customer behavior, prevent fraud, and measure marketing effectiveness.

How We Use Your Information

We may use collected information for the following purposes:

Processing and fulfilling orders Including payment confirmation, order processing, shipping, delivery updates, and order communication. Providing customer support Including responding to product questions, return requests, refund inquiries, and order concerns. Communicating with customers Including order confirmations, shipping notifications, and service‑related messages. Improving our website and services Including analyzing website performance and customer shopping experiences. Preventing fraud and protecting our business Including order verification, payment security, and fraud prevention. Marketing and advertising Including measuring advertising performance and improving promotional campaigns. Meeting legal obligations Including accounting, tax, compliance, and dispute resolution requirements.

Shopify and Third‑Party Service Providers

Our store is powered by Shopify, which provides the e‑commerce platform that allows us to sell products and process orders.

We may share necessary information with trusted service providers, including:

Shopify and checkout providers Payment processors Shipping and fulfillment providers Customer support tools Fraud prevention providers Analytics providers Advertising and marketing platforms

These providers only receive information necessary to perform their services.

Pinterest Advertising and Tracking

We may use Pinterest advertising tools, including the Pinterest Tag, to measure advertising performance and provide more relevant advertisements.

Pinterest‑related technologies may collect information such as:

Pages viewed Products viewed Add‑to‑cart activity Checkout activity Purchase activity Device and browser information IP address Cookie identifiers Advertisement interaction data

This information may be used to measure Pinterest advertising performance, track conversions, and improve advertising audiences.

Google Advertising, Analytics, and Merchant Services

We may use Google services, including Google Analytics, Google Ads, and Google Merchant Center‑related tools, to understand website performance, measure advertising results, and improve shopping experiences.

Google‑related tools may collect information such as device information, browser information, website activity, traffic sources, advertising interactions, and conversion data.

Cookies and Similar Technologies

We use cookies, pixels, tags, and similar technologies to operate our website and improve your shopping experience.

Cookies may be used for:

Website functionality Shopping cart and checkout operation Security and fraud prevention Analytics and performance measurement Advertising and remarketing Google and Pinterest tracking

You may control cookies through your browser settings or available cookie preference tools. Disabling certain cookies may affect website functionality.

We recognize Global Privacy Control (GPC) signals sent by your browser to opt out of targeted advertising where applicable.

How We Share Information

We do not sell your personal information for monetary compensation.

However, certain advertising technologies may involve sharing information for targeted advertising purposes as described in this Privacy Policy.

We may share information with trusted providers to operate our store, process orders, support customers, measure marketing performance, and provide relevant advertising.

Shopify Payment providers Shipping partners Fraud prevention providers Analytics providers Pinterest advertising tools Google advertising and analytics tools Professional advisors when necessary Legal authorities when required by law

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information.

Access your personal information Correct inaccurate information Request deletion of personal information Restrict or object to certain processing Opt out of certain marketing communications Opt out of targeted advertising activities

Australian Privacy Rights

Under the Australian Privacy Act 1988 and Australian Privacy Principles (APPs), you have rights relating to your personal information. You may submit a request asking us to stop using or disclosing your personal information for targeted advertising and direct marketing purposes.

To exercise your privacy rights, please contact us at hello@renella.shop.

Data Retention

We retain personal information only as long as necessary to provide services, fulfill orders, comply with legal obligations, resolve disputes, and maintain business records.

Data Security

We take reasonable steps to protect your personal information.

Checkout payments are processed through Shopify and supported payment providers. We do not store complete payment card details on our website.

Although we work to protect your information, no internet transmission method can be guaranteed to be completely secure.

International Visitors

Our website is operated primarily for customers in Australia.

If you access our website from outside Australia, your information may be transferred, stored, or processed in Australia or other countries where our service providers operate.

Children's Privacy

Our website is not intended for children under 13 years old. We do not knowingly collect personal information from children under 13.

We do not knowingly sell or share personal information of individuals under 16 years old for targeted advertising purposes where applicable under applicable privacy laws.

If you believe a child has provided personal information, please contact us at hello@renella.shop.

Third‑Party Links

Our website may contain links to third‑party websites. We are not responsible for the privacy practices or content of third‑party websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time due to changes in our practices, services, or legal requirements.

Any updates will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

Brand Name: Renella

Website:  www.renella.shop 

Email: hello@renella.shop

Phone: +61 995 553 012

Business Address: Renella

1 Spotted Quoll Cl
North Nowra NSW 2541
Australia

Support Hours: Monday – Saturday: 9:00 AM – 6:00 PM AEST Sunday: Closed

We aim to respond to customer inquiries within 24–48 business hours.